Customer Information

 

Returns, Refunds, and Exchanges Policy

 

How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email us at contacthautebasse@gmail.com to request a refund.

2. Mail your returned item to:
    HAUTE BASSE
    Returns Department 

    Unit 2090

    Brown Street

    Wigan

    WN3 4DH

    UNITED KINGDOM

     
3. We do not refund the original shipping and handling that you paid on the order.

Return Exceptions
Some items can not be returned if they are opened. These include food and treat items, products with a protective seal.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
We do not charge a restocking fee.

Exchanges

We no longer offer item exchanges. 


 

Payment Policy

Accepted Methods of Payment

Credit Card or Debit Card (Visa, Visa Debit, Master Card, American Express, Discover)
PayPal 

Credit Card Charges
We do not charge for payments made by credit card.
 

 

Delivery Policy

All orders are shipped within 1 - 3 Working Days 

We use the following couriers to deliver our orders:

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Royal Mail

Parcel Force Worldwide

DHL

DPD

UPS

Order Tracking

If a tracking number is provided by the delivery courier, we will update your order with the tracking information and send this to you by email and/or text message.

Delivery Rates

 

United Kingdom - £3.99 (flat rate)

3 - 5 Working Days

(United Kingdom Mainland Delivery Only)

 

International - £20.00 (flat rate)

3 - 10 Working Days

(International Delivery Only)

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Just buying a card? - 99p     

(UK) 3 - 5 Working Days

(For card only orders. Can be any amount of cards.)

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Just buying a card? - £1.25

(International) 5 - 7 Working Days

(For card only orders. Can be any amount of cards.) 

 

Free delivery on all orders over £50 UK (over £150 International)

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Privacy Policy

This policy covers how we use your personal information. We take your privacy very seriously and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that is related to your order and for *marketing purposes (*only if subscribed to our mailing list).

 

This includes your:

Name
Billing Address and Delivery Address (if different)
Email Address

Order Data (to help us send relevant marketing that relates to what products you bought)

In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts.

How Is My Information Used?

Your information is only used to fulfill your order. If you are subscribed to our mailing list your information will be used to send you relevant marketing, relating to the products you've bought and the products we think may be of interest to you. You have the right to unsubscribe from our mailing list at any time.

 

We do not sell or redistribute your information to anyone.

Security and Storage

Only your order data, billing, delivery, and email data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.